City service update · October 2026
Behind on your water bill? Get help before November
Phoenix will resume residential water shutoffs for past-due City Services accounts in November 2026. If you or a neighbor has fallen behind on a bill, now is the time to contact the City about payment options and assistance.
The restart will happen in phases, based on the amount owed and how long an account has been overdue. Customers will receive advance notice. The City hasn’t announced an exact November starting day.
Call Phoenix Customer Services at 602-262-6251, Monday through Friday, 8 a.m.–5 p.m., before service is interrupted. Eligible customers may be able to make an initial payment and pay the remaining balance over time. Keeping up with an approved arrangement is necessary to avoid disconnection.
Help may also be available through Project Assist for water, sewer and trash bills. Applicants must live in Phoenix, have a Phoenix City Services bill, and have income at or below 200% of the federal poverty level. Assistance depends on eligibility and available funding.
To request a Project Assist appointment, call 602-534-2433 beginning Mondays at 7 a.m. Appointments are limited; the City also provides online application information.
WPNA is sharing this information to help neighbors find support before service is interrupted. Please pass it along to anyone who may find it useful.